Shipping and Delivery
The order will be shipped after order confirmation and completion of the payment process via credit card, Apple Pay, Mada, stc pay, or by bank transfer to one of our bank accounts.
Shipping fees appear on the order checkout page before payment is completed and the order is finalized.
A shipping company representative will contact you on your mobile phone number registered in the order to confirm the delivery location and deliver the order.
The order cannot be returned or exchanged, as the plants cannot withstand being shipped twice.
Orders are delivered within 5 business days and may take up to 15 business days.
The requested products may be unavailable. By ordering the product, you authorize us to purchase the product you requested.
The dimensions written on the product may be slightly or significantly inaccurate, as products come in batches of different sizes.
We may not be able to provide the products you have ordered (even though they are displayed in the store). The customer can replace the unavailable product with another product and pay the price difference, or receive a refund for the unavailable product.
If the shipment arrives dead, we may compensate you (at our discretion). The customer must photograph the entire damage and send it via WhatsApp within one hour of receipt in order for the customer to be compensated (if we accept the compensation request). If the photograph and message are not sent within one hour of receipt, the customer has no right to compensation.
There may be some marks and spots on the plants, and the mottling and colors may be different from the picture on the site. This is normal for plants, and the customer is not entitled to a return, exchange, or compensation for this.
*This policy is subject to change when necessary without notice to customers, but by posting and updating it via this page.
Purchasing any product or service through the website constitutes acceptance of this policy.
